Terms
Short, readable, and the same for everyone.
Working draft for buyers evaluating a pilot. Have counsel review before a production contract.
These terms are between the customer and Lisa Facilities (insert real LLC/Inc name) (“Lisa”). They apply to the Lisa platform, the employee request portal, and any pilot.
Lisa grants the customer a non-exclusive, non-transferable right to use the Lisa platform for its own facilities operations for the term of the agreement. No per-employee licensing: anyone at the customer may submit requests through the portal.
The customer owns its data. Work orders, photos, audit logs, custody records and inventory are customer records. Lisa processes them only to provide the service. Lisa does not sell customer data and does not train models on it.
The customer may export all of its data at any time, in CSV and JSON with photos, at no charge. On termination Lisa provides a final export and then certified deletion on a stated timeline. There is no hostage data.
The customer is responsible for its users’ accounts and for lawful use of the service, including any consent required for crew location capture during shifts. Lisa may suspend access for abuse that threatens the service or other customers, with notice.
Lisa maintains the posture described on the security page: dedicated single-tenant instance, U.S.-only residency, encryption in transit and at rest, append-only audit log. Lisa is not SOC 2 certified today and does not represent otherwise.
The service is provided as described on this site. Except as stated in a signed agreement, Lisa disclaims implied warranties. Lisa’s aggregate liability is limited to the fees paid by the customer in the twelve months before the claim. Neither party is liable for indirect or consequential damages. Placeholder appropriate for a pre-SOC 2 vendor; counsel to finalize.
Texas, United States.